🚚 Shipping Policy

At PhoenixGoods, we’re committed to delivering your order securely and on time—wherever you are in the world. Please read our shipping policy to understand how we fulfill orders and ensure a smooth delivery experience.

📍 Shipping Locations

We proudly ship from our fulfillment centers to customers in the UK, Europe, North America, Africa, and other international destinations. If your country isn't listed at checkout, reach out to us—we may still be able to ship to you.

⏱️ Order Processing Time

after payment confirmation.

Once processed, your order will be dispatched, and you’ll receive a shipping confirmation with tracking details.

🚚 Estimated Delivery Timeframes

We work with global logistics partners to ensure your items arrive safely and efficiently. Estimated delivery times are:

🇬🇧 United Kingdom:

5–8 business days

3–5 business days (if available)

🌍 International:

7–14 business days

5–10 business days (available for select countries)

Please note: Delivery times may vary due to customs clearance, courier delays, or high-volume periods. We’ll always keep you informed of any changes.

💸 Shipping Costs

is available on orders over a set amount (e.g., £100 or equivalent).

🔍 Order Tracking

Once your order ships, you’ll receive a tracking number by email or SMS. You can follow your order in real time.

If you haven’t received tracking info within 3–5 business days, please contact our support team.

❗ Important Notes

shipping address and contact details before completing checkout. We are not responsible for lost packages due to incorrect information.

🤝 Our Promise

Our team is dedicated to ensuring your order arrives safely, professionally packaged, and on time. Your trust means everything to us, and we're here to assist you every step of the way.

📞 Need Help?

Questions about your delivery?

PhoenixGoodsltd@gmail.com

🛍️ Return & Refund Policy

We want you to shop with confidence and feel beautiful in every piece you purchase. If for any reason you're not fully satisfied, we’re here to make it right.

✅ Refunds for Unfulfilled Orders

If your order has not been processed or shipped, we offer a 100% refund — no questions asked. You may cancel the order before dispatch and receive a full refund to your original payment method.

🔁 Returns & Exchanges

We understand that sometimes a product might not meet expectations. While we do our best to clearly display and describe all items, we offer returns on eligible items under the following conditions:

🧾 Return Eligibility:

within 3 days of delivery

unused, unworn, unwashed, and in original packaging

are not eligible for return (e.g. altered abayas, custom jewelry sets)

🚫 Items Not Eligible for Return:

📦 Return Process:

yourstore@email.com] within 3 days of receiving your item.

order number and reason for return.

💵 Refunds:

5–7 business days.

item cost only (shipping fees are non-refundable unless there was an error on our end).

🔄 Exchanges:

We offer exchanges for items that arrived:

Please notify us within 48 hours of delivery so we can resolve it promptly.

💬 Questions?

We are committed to excellent customer service and are always available via:

[Phoenixgoodsltd@gmail.com]

Your satisfaction and trust mean everything to us. Thank you for supporting our small business!